Interesting article

[Xolanne]

Someone posted this article:
http://www.massively.com/2010/07/20/massivelys-community-detective-the-customer-service-case-files/

Talking about community and CS in both EQ2 and AOC.

I do have to say, while I *hated* a lot of the mechanics and nerfs in AOC, I did like the community, in fact it really blew me away one of the best in any MMO I've played. Who would have guessed that, in a game where you could grief someone until they logged, it would have a good community. I think its the age bracket. AOC was a 17+ MMO (the first mainstream one I can think of) and requires a pretty beefy rig so non-gamers really couldn't play it effectively and thus, I think it catered to a better community.

EQ2 community has always been pretty good, I think they scored nagafen a little high but I've had nothing but super helpful responses, even when I was goofing off, on PvE servers. So that was no real surprise there.